TERMS

All of my pottery items are handcrafted in Carthage, North Carolina. Each piece is made in small batches causing variations in form and finish to occur amongst each unique, handmade pieces. Variations may include but are not limited to color, glaze, texture, and size. Glaze variations can include but are not limited to: minor pinholes, glaze thickness and minor freckles/specks. Variations are not considered defects and will not be eligible for return or refund. All items are food safe and made with non-toxic materials unless stated otherwise. Items are dishwasher safe, though hand washing is recommended to properly care for your piece.  All purchases are final sale. We do not accept returns, exchanges, or cancellations at this time.

1.  The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.

2. In these terms and conditions, the expressions “we”, “us” and “our” are a reference to this website.

3. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

4. All prices stated on the website are in United States Dollar (USD)

5. We do not accept returns. I carefully package each item so that it arrives to you in perfect condition, but because of the natural fragile state of pottery and the handling of shipping services, on occasion something may be damaged. Please contact me and take as many photos of the damaged box as well as the pottery as you can. Then send everything to sinteredbyshelton@gmail.com.  Claims received more than 5 days passed the delivery date WILL NOT be eligible for refund or replacement. 

6. All sales are final. Exchanges and cancellations are not permitted.

SHIPPING

1. The buyer agrees that they are responsible for any duty, taxes, and expenses associated with importing products purchased from us when shipping internationally. All taxes and duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs.

2. All orders shipped within United States are sent via Fedex, USPS, or UPS. All International orders are sent via USPS, Fedex, UPS or DHL.

3. Processing time for all standard ready to ship orders is approximately 1-5 business days.

4. We cannot guarantee delivery times, however, you should receive your delivery within 2-7 working days from the shipment date within North America.

5. We ship worldwide and to all international destinations. International delivery times vary between 2 – 18 days depending on your location.

6. If you would like a shipping time estimate for your purchase and you are outside of the regular destination countries, please contact us and we will give you a more precise shipping estimate and quote for your destination.

7. We are not responsible for delays caused by customs. Shipping times may exceed the estimate due to factors outside of our control.

8. Tracking info will be provided with every order, though the buyer assumes all responsibility once the order has left our premises.

9. If a package is lost or stolen, a claim needs to be filed with the shipping service provider used and not with Shelton Stevens. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, we are not responsible and will not issue a refund or store credit. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. We cannot be held responsible for late or missing deliveries.

10. In the unlikely event that an item is damaged during shipping, please send an email directly upon arrival to arrange a refund or replacement. All return shipping costs are at the expense of the buyer.

11. Packages refused by customs and returned to our studio will be subject to our restocking fee of 10% per item, and shipping costs will not be refunded. As a small business, the time, labor, and materials that contribute to fulfilling an order are significant resources. The restocking fee contributes to processing orders and providing thoughtful, timely customer service.